Your customers crave a consistent brand experience throughout their journey. Take Apple, Nike, Target and even McDonald’s for example – they know who they are, what they stand for and, most importantly, how to connect with their target audience to inspire repeat sales. At Commit, we understand that designing services and delivering authentic consumer experiences for our clients drives brand loyalty. And brand loyalty means BIG returns.
Why is this even necessary? Well, because even if you’re a machine when it comes to consistency, if you don’t know how your customers want to interact throughout every single touchpoint, you’ll never get the chance to connect to the brand fanatics who will help your business thrive – even during down economies.
You need to know how your customers want to feel. Where are the opportunities to make the often overlooked moments-between-moments more memorable? What behind-the-scenes type magic needs to happen to produce a seamless, intuitive way for your customers to get from point A to purchase? You need an agency that has the expertise to find the answers to these questions and more.
Mapping your customer’s journey produces a visual storyline of every interaction a customer has with your brand.
From phone scripts and signage to online touchpoints and collateral, these are the consistently exceptional experiences your customers will have with your brand.
Commit uses secret shoppers to capture the existing customer experience at every touchpoint throughout the customer journey.
We all know how important reviews are, but how do you read between the lines to uncover the nuances that can sway perception?
Want comprehensive, cross-departmental instruction for your company’s team on how each of them plays a critical role? We can do that.
From content to design and development, we understand that your website needs to be more than pretty pages taking up space on the internet.
You want an agency that can take research, strategy, SEO, user experience and some freaking awesome creative to create a website that not only looks good, but makes you money.